What Information Does CogniHoney Collect About You?
We collect personal data only when you voluntarily provide it or when it is necessary for our services:
- Kontakt Information: Name, email, phone number (via contact form)
- Payment Information: Processed securely through third-party payment processors (Stripe, PayPal); we do not store full card numbers
- Usage Data: IP address, browser type, device type, pages visited (via Google Analytics)
- Cookies & Tracking: Session cookies, third-party cookies (Google, Facebook)
- Customer Reviews: Names, photos, testimonials (with explicit consent)
Why Does CogniHoney Process Your Data? (LGPD Legal Basis)
We process your personal data based on the following legal grounds:
- Consent: Explicit consent for marketing, cookies, and testimonials
- Contractual Necessity: Payment processing and order fulfillment
- Legitimate Interest: Website analytics, security, fraud prevention
- Legal Obligation: Tax records, consumer protection laws
How Does CogniHoney Use Your Personal Data?
- Process orders and deliver products
- Respond to inquiries and customer support
- Send marketing emails (with opt-in consent only)
- Improve our website and user experience
- Comply with legal and tax obligations
- Prevent fraud and enhance security
Who Does CogniHoney Share Your Data With?
We do NOT sell your personal data. We may share data with trusted partners:
- Payment Processors: Stripe, PayPal, 2Checkout (to process payments)
- Email Service Providers: Mailchimp (if you opt-in to newsletters)
- Analytics Services: Google Analytics (anonymized user behavior)
- Fulfillment Partners: Shipping carriers (to deliver orders)
- Legal Compliance: Law enforcement (if legally required)
LGPD Compliance: All data sharing complies with LGPD Article 7 (explicit consent) and Article 31 (contractual necessity). You have the right to revoke consent at any time.
How Long Does CogniHoney Keep Your Data?
- Purchase Records: Retained for 7 years (tax compliance)
- Email Subscribers: Retained until unsubscribe
- Kontakt Inquiries: Retained for 2 years for customer service
- Cookies: Session cookies deleted upon browser close; persistent cookies expire after 365 days
- Analytics Data: Retained for 38 months (Google Analytics default)
What Rights Do You Have With CogniHoney Under LGPD & GDPR?
You have the following rights regarding your personal data:
- Right of Access: Request a copy of your personal data
- Right of Correction: Correct inaccurate or incomplete data
- Right of Deletion: Request deletion of your data ("right to be forgotten")
- Right of Portability: Receive your data in a portable format
- Right to Opt-Out: Unsubscribe from marketing communications
- Right to Object: Object to data processing for specific purposes
- Right to Restrict Processing: Limit how we use your data
To exercise any of these rights, email: privacy@cognehoney.com
How Does CogniHoney Use Cookies & Tracking?
Essential Cookies: Required for website functionality (session, security).
Analytics Cookies: Google Analytics tracks anonymized user behavior for site improvement.
Marketing Cookies: Facebook Pixel, Google Ads track conversions and user behavior.
Your Cookie Choices: You can disable non-essential cookies in your browser settings. Disabling essential cookies may impact website functionality.
Does CogniHoney Control Third-Party Websites?
Our website may contain links to third-party websites (affiliate links, payment processors). We are NOT responsible for their privacy practices. Always review their privacy policies before sharing data.
Does CogniHoney Collect Data From Children?
CogniHoney is designed for adults (18+). We do not knowingly collect data from children under 13. If we discover we have collected data from a child, we will delete it immediately.
How Does CogniHoney Protect Your Data?
We implement industry-standard security measures:
- HTTPS/SSL encryption for all data transmission
- Secure password storage (hashed)
- Regular security audits
- Restricted employee access to personal data
- Payment processing via PCI-DSS compliant providers
Disclaimer: No security is 100% guaranteed. We are not liable for unauthorized access due to circumstances beyond our control.
Does CogniHoney Transfer Data Internationally?
If you are located outside Brazil or the EU, your data may be transferred internationally for processing (e.g., to the United States for analytics or hosting). We ensure adequate safeguards under LGPD and GDPR.
When Does CogniHoney Update Its Datenschutz Policy?
We may update this policy periodically. Changes will be posted on this page with an updated "Last Modified" date. Your continued use of the website constitutes acceptance of the updated policy.
How Do You Kontakt CogniHoney About Datenschutz?
For privacy inquiries, requests, or complaints:
- Email: privacy@cognehoney.com
- Address: Santa Catarina, Brazil
- Response Time: 30 days (LGPD requirement)
If you are not satisfied with our response, you have the right to file a complaint with your local Data Protection Authority:
- Brazil LGPD: ANPD (Autoridade Nacional de Proteção de Dados)
- EU GDPR: Your national Data Protection Authority
LGPD Controller: Rafael Reuter | CogniHoney | Brazil
Last Reviewed: September 10, 2024